Late Appointments:
- An appointment that is more than 20 minutes late may be asked to wait for the next available opening or may be asked to reschedule.
- After repeated late appointments a $25 fee will be applied to the client’s account.
No-Show Appointments:
Veterinary scheduled are uniformly full, with many pets needing care.
- A non-refundable fee of $50 will be charged for no-show appointments.
- Failure to cancel at least 2 hours prior to a schedule appointment time is considered a no-show appointment.
- An appointment that is more than 30 minutes late is considered to be a no-show appointment. Arrivals later than 30 minutes will be asked to reschedule.
- After a first no-show appointment, we will advise of policy verbally, email a copy of the policy, and charge $50.
- After a second no-show appointment, we will mail a written copy of our policy and charge $50.
- After a third no-show appointment, having been advised verbally and in writing, we will no longer be able to offer veterinary services for your pet(s).
We appreciate your understanding and cooperation in providing the highest quality care for your pets.